
Customer Effort Score (CES)
Customer Satisfaction Score (CSAT)
Net Promoter Score ® (NPS)
User Feedback
Services
Benefits
Why Choose Us
Hello software impact, Good bye bloathed software
Modernize IT, unify business teams, and realize fast time-to-value. Unified service and operations management on a single platform break silos, maximize service availability, improve resolution time, and reduce costs.
A powerful service and support solution. Fast resolutions through conversations, tickets, or both.Give customers freedom of choice. Equip agents to create lifelong customers.
Device42 Discovery & Inventory insights enables you to solve problems faster and manage IT more efficiently.
The only MOBILE FIRST solution that fully equips your field workforce to deliver service excellence
Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.
- Share smart knowledge base recommendations with one click
- Drive higher First-Call Resolutions (FCRs) via Video-Assist
- Schedule the best field resource using AI-driven Best Match
- Manual, dynamic, semi-dynamic, or self-scheduling (appointment booking) options
- Manage field service technician schedules within a simple drag-and-drop calendar
- Stay on top of customer interactions and field service delivery with push notifications
- Reduce Truck Rolls by increasing communication points with customers
- Access real-time Analytics
The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.
- Using intelligent automation to reduce travel time through route optimization
- Giving access to VideoAssist to increase first-call resolution and reduce truck rolls
- Providing offline access for workers in remote locations
- Providing direct communication access to both the customer and the scheduler
- Delivering a Geo-Aware app with geo-sensing, geo-tracking, and geo-fencing capabilities
- Ability to integrate with asset and inventory management for real-time stock visibility in the field
- Providing transparency with ability to track the field resources and manage their schedules & task assignments in realtime
The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.
- Increase first-call resolution using VideoAssist
- Encourage self-service for appointment booking and location
- Increase communication between customers and organization by not forcing applications to be downloaded
- Increase customer satisfaction by updating them on their service request with real-time notifications and access to representatives via SMS, WhatsApp, Phone and Video calls
- Decrease customer frustration around arrival times and field technician readiness through SnapHelp geolocation tracking
An AI-powered cloud platform that optimizes field service delivery and customer engagement.
We play well in the sandbox—and production. goDeskless seamlessly integrates (is native) within a variety of CRMs.
Are you struggling to keep up with your customers' needs while managing your internal operations?
Do you want to deliver exceptional customer experiences without sacrificing efficiency?
Transform your Business
Freshworks is the suite of cloud-based solutions that can help you do just that. Freshworks offers a user-friendly interface and powerful features that make it easy for organizations to streamline their customer support, sales, marketing, and collaboration processes.
The Accurate Solutions
Try Freshdesk, which enables your business to streamline your customer service processes and provide personalized support. Need greater reach? Freshservice, our service desk and IT service management solution simplifies IT operations and enables your organization to manage incidents, service requests, changes, problems, and assets with ease. Boost your sales with Freshsales: the CRM platform that helps your business to manage sales pipelines, track leads, and close deals more effectively. In addition, Freshworks offers powerful analytics and reporting capabilities that give you valuable insights into your customer interactions and help you make data-driven decisions.
Try Freshworks today...
And deliver exceptional customer experiences that keep customers coming back.
Device42
The comprehensive IT discovery, asset management and dependency mapping platform.
Device42 provides insights to optimize infrastructure and applications across data centers and cloud with a single source of truth for your entire IT ecosystem. Users can have detailed insights into even the most complex IT enterprises across a broad range of physical, virtual, cloud, and storage resources.
Run IT with Confidence
It continuously discovers, maps, and provides inventory data that helps you optimize IT service delivery, achieve cloud migration and modernization, and pass compliance mandates and audits with ease.
See your data in action
The First-of-Its Kind IT Discovery & Reporting With Actionable Insights. Our premise: accurate visibility across the entire IT stack end-to-end is the foundation to be able to do everything else..
go faster, go frictionless, go mobile: Automate & collaborate
The only MOBILE FIRST solution that fully equips your field workforce to deliver service excellence
Simple. Fast. Convenient.
Our easy to navigate web app allows your customers to be highly connected throughout their service experience without having to download an application. Customers can text, voice call, video call, and track all communications directly from their mobile device.
Empower Your Team
Simplify your customer service agent’s day with the seamless UI of the goDeskless console. They can access the geolocation of field workers, match the better one for the each job, ensures they are fully equipped to get the job done right on the first visit, schedule and reschedule work, and interact with customers directly within your CRM
End-to-End Field Connectivity
Allow your field reps to have the power of information at their fingertips. Using the TrackHelp app, your team can accept jobs, start and end travel, take job notes, capture signatures and much more
Are you tired of sifting through endless surveys and feedback forms, only to find yourself drowning in data without any real direction?
Let SurveySparrow help you make sense of it.
Collect valuable feedback
SurveySparrow is the survey software that can help you collect valuable feedback from customers, employees, and other stakeholders. With its chat-like interface and conversational surveys, you can build engaging surveys of any type, for any purpose, in any language, and get 40% more responses. And with its multi-channel distribution options, you can reach a wider audience via email, SMS, social media, or embedded in websites.
Powerful Case Management
But SurveySparrow is more than just a survey tool. With its powerful Case Management feature, you can take action on your feedback in real-time taking your business to the next level. Results are displayed in real-time, allowing businesses to quickly analyze data and take action based on feedback.
Improve customer satisfaction
SurveySparrow is a powerful survey tool that can help businesses collect feedback, improve customer satisfaction, and drive growth. So why wait? Try SurveySparrow today and see the results for yourself.