Streamline your business with our IT solutions

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We are a specialized technology consulting firm focused on enhancing the customer and user experience through technological innovation. We work with the best digital platforms in key areas such as ITSM, ITOM, Customer Engagement, and Employee Experience to ensure our clients get the maximum benefit from their technology investments.

We take great pride in carefully selecting software vendors and technologies with a global impact. Our commitment to staying on the forefront of innovation ensures that we provide our clients with solutions that enable them to compete at the highest level in their respective industries.

If you are looking for a cutting-edge technology solution, look no further than our consulting firm.

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Software for your business



Why Work With Us?

Enhance the human experience for everyone involved in your company, from your end customers to your employees, suppliers, and administrators. We ensure that the digital experience is exceptional in all areas.
We love to empower our clients by providing them with powerful, user-friendly, and high-performing technologies.
Drawing on our knowledge of the market, as well as our expertise in the latest technological advancements in platforms, we will recommend options that precisely meet your operational needs.
Maximize the technological value of your services to enhance interactions, increase customer satisfaction and loyalty, and drive business growth.

Device42 Discovery & Inventory insights enables you to solve problems faster and manage IT more efficiently.

  • IT Inventory & Asset Management Software

    Device42 provides comprehensive IT asset management capabilities including powerful asset auto–discovery and configurable asset types to completely document all IT assets across your infrastructure deployment.

    • Agentless and/or agent–based continuous auto–discovery
    • Physical and Virtual hardware and software inventory
    • Inventory assets on–premise and in the cloud
    • Choose from predefined asset types or create custom types to suit your needs
    • Track and visualize relationships between assets
    • Auto–generate QR and/or barcodes, plus built-in smartphone support
    • Automatic warranty checking, reporting, and tracking
    • Scalability, from small to huge

    IT Operations

    Device42 for IT Operations is your single source of IT truth. Automatically discovers all of your infrastructure and applications across both the data center and cloud, giving you a complete picture of your IT estate. Perfect for large organizations dealing with complex IT infrastructure and federated IT control. Integrates with everything you’re already using across ITSM, SIEM, and Configuration Management tools.

    Use Cases:
    • Holistic data center and cloud visibility
    • Root-cause analysis
    • Compliance and audit
    • Enhanced provisioning and automation
    • Workload optimization
    • Faster issue resolution
    • Lower application down-time
    • Reduce manual documentation time (and cost)
    • Reduce compliance risk

    Compliance & Audit

    Compliance mandates are rampant across major industries that are impacting every aspect of an IT organization. Whether it’s HIPAA compliance for healthcare, PCI for commerce, SOX for financial services, or FedRamp in the federal government, there are more compliance requirements today than ever. And your job as an IT professional is getting more complex with these growing mandates.

    Device42 can help

    All compliance requirements rely fundamentally first on good, clean and accurate information and data. Device42 has helped hundreds of companies gain better and more accurate visibility across their entire hybrid IT infrastructure. Having this real-time information across every asset from mainframe, to containers, and to cloud resources – and their relationships and interdependencies gives you the power to understand your own environment better and pass audits and achieve any compliance requirements with flying colors.

    Data Center Management

    Device42’s powerful data center infrastructure management (DCIM) capabilities have revolutionized the way IT departments manage their data centers.

    With powerful data center visualization tools, IT staff now have access to intelligent data center diagrams that accurately reflect their IT environment.

    Detailed Device Information

    Document physical, virtual, blade, clustered, and more! Record server processing power and connection properties along with asset tags, serial numbers, and support information. Robust integration with built-in IPAM.

    Automate data center management with a variety of auto-discovery tools for network, physical, or virtual infrastructures.

    • Complete device details
    • CPU, memory HDD, IP & MAC address
    • Hardware components
    • Connectivity, including network, switch, and PDU ports
    • Check out/assign to users and categorize per customer/department
    • Add device URLs and any custom values


    Device42’s CMDB provides a single source of truth within your organization. This gives you a clear view into your IT ecosystem to identify, manage, and verify all configuration items (CI) in your environment.
    Load CI’s Fast with Powerful Auto-Discovery Tools


    • All discovery tools are agentless
    • All discoveries can be scheduled so you’re always up-to-date


    • Native support for virtualization platforms
    • Native support for public and private cloud platforms
    • Native support for blade chassis


    • Granular APIs with sample scripts for custom discovery
    • Fast, flexible and easy to deploy
    • Result is a system that is always audit ready

    Sustainability Insights & Power Reduction

    Achieve Your Sustainability Goals and Reduce Power Costs and CO₂ Emissions

    Automatically discover all IT assets that consume power, benchmarking power usage, identifying areas where inefficiencies exist, and displaying carbon emissions by business application, customer, vendor, and physical location. Device42 customers have been able to reduce their power costs by 30% or more while improving their carbon footprint.

    1 Discovery: start with complete visibility of your hybrid infrastructure as a foundation from which to build your sustainability efforts.

    3 Manage: Once established a baseline for power usage and CO₂ emissions, the next step is to identify underutilized resources and create a plan to optimize capacity, reduce power consumption and your carbon footprint.

    2 Measure: The Sustainability Insights Dashboard measures and benchmarks the total carbon dioxide (CO₂) emissions from active and idle servers and CO₂ emissions by location, customer/business unit, vendor, and business applications as a baseline for your carbon footprint.

    4 Sustainability Reporting Made Easy You can easily create, edit, and schedule alert and report emails for Device42’s Insights+ and Sustainability Insights dashboards. Reporting your CO₂ emissions to your management team is that easy.

    AWS Migrations

    Cloud migration is often slow and prone to risk by lack of visibility and documentation of existing data center infrastructure and applications. Gaining this visibility is especially difficult in complex and highly secure environments.

    Device42 in partnership with AWS accelerates cloud transformation by providing comprehensive infrastructure visibility, before, during and after migration. Device42 automatically and agentlessly discovers everything in your IT estate – from legacy (mainframes, AS/400), to virtual (VMWare, HyperV), to the latest in cloud (Kubernetes, Docker). It also provides visibility into enterprise storage including EMC, NetApp, IBM, Hitachi, HP, Oracle, and more.

    Device42 allows you to easily create migration move groups. Once discovered, you are able to automatically identify and see application dependencies and communication pathways, which allows you to create custom business application move groups – that combines organizational knowledge with automatic discovery, making the migration easy and reducing the risk to the business.

    Transformation & Migration

    Digital transformation activities such as data center migration, consolidation, or moving to the cloud aren’t a point-in-time activity – they’re a continuous part of IT evolution. With Device42, you get the information you need to make decisions about what and how to transform your infrastructure with confidence.

    Use Cases:
    • Holistic hybrid cloud and multi-cloud resources visibility
    • Migration to cloud
    • Modernization projects
    • Right sizing and optimizing cloud resources
    • Cloud Inventory Management
    • Confidence in cloud migration achievement
    • See the before, during and after a migration
    • Lower the risk of business downtime
    • Adhere to compliance and regulation during and after migration
    • Trouble shoot issues fast across clouds

    Book a Demo ->

    The only MOBILE FIRST solution that fully equips your field workforce to deliver service excellence


    SmartAgent Console

    Allows Customer Service Agents and Schedulers to engage with customers and field agents via multi-channel service excellence.

    - Share smart knowledge base recommendations with one click

    - Drive higher First-Call Resolutions (FCRs) via Video-Assist

    - Schedule the best field resource using AI-driven Best Match

    - Manual, dynamic, semi-dynamic, or self-scheduling (appointment booking) options

    - Manage field service technician schedules within a simple drag-and-drop calendar

    - Stay on top of customer interactions and field service delivery with push notifications

    - Reduce Truck Rolls by increasing communication points with customers

    - Access real-time Analytics

    TrackHelp Pro App

    The first mobile field service management app allowing end-to-end field technician significantly enhances field performance.

    - Using intelligent automation to reduce travel time through route optimization

    - Giving access to VideoAssist to increase first-call resolution and reduce truck rolls

    - Providing offline access for workers in remote locations

    - Providing direct communication access to both the customer and the scheduler

    - Delivering a Geo-Aware app with geo-sensing, geo-tracking, and geo-fencing capabilities

    - Ability to integrate with asset and inventory management for real-time stock visibility in the field

    - Providing transparency with ability to track the field resources and manage their schedules & task assignments in realtime

    SnapHelp Web App

    The secure, non-intrusive, web application designed to create an engaging and simplified communication channel.

    - Increase first-call resolution using VideoAssist

    - Encourage self-service for appointment booking and location

    - Increase communication between customers and organization by not forcing applications to be downloaded

    - Increase customer satisfaction by updating them on their service request with real-time notifications and access to representatives via SMS, WhatsApp, Phone and Video calls

    - Decrease customer frustration around arrival times and field technician readiness through SnapHelp geolocation tracking

    goDeskless OneCloud

    An AI-powered cloud platform that optimizes field service delivery and customer engagement.

    Smart Data
    The goDeskless OneCloud transforms enterprise data into a smart, schemaless form for smart devices. This transformation facilitates a number of features including offline availability, multi tenant cloud scalability, and high uptime reliability.
    Integration and Synchronization
    goDeskless can be quickly and easily integrated with external applications using a ‘plug-and-play’ API model. OneCloud extends common enterprise features that support engagement, data operations, search, indexing, and more to smart devices.
    Seamless Communication
    OneCloud allows for a simplified and unified service experience. Real-time data synchronization facilitates smarter decision making, faster job assignments, and increased first-time job resolution.

    CRM Connector

    We play well in the sandbox—and production. goDeskless seamlessly integrates (is native) within a variety of CRMs.

    Our CRM Connector integrates with the systems that drive your business.
    Manage your mobile workforce and field service with goDeskless natively integrated within your CRM. Our intelligent mobile workforce management solution matches customers to workers, automates scheduling, and supports field teams during customer service.
    Book a Demo ->

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    The all-in-one Omnichannel Experience Management Platform

    Start free trial ->

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