Customer Effort Score (CES)
Customer Satisfaction Score (CSAT)
Net Promoter Score ® (NPS)
User Feedback
IT Inventory & Asset Management Software
Device42 provides comprehensive IT asset management capabilities including powerful asset auto–discovery and configurable asset types to completely document all IT assets across your infrastructure deployment.- Agentless and/or agent–based continuous auto–discovery
- Physical and Virtual hardware and software inventory
- Inventory assets on–premise and in the cloud
- Choose from predefined asset types or create custom types to suit your needs
- Track and visualize relationships between assets
- Auto–generate QR and/or barcodes, plus built-in smartphone support
- Automatic warranty checking, reporting, and tracking
- Scalability, from small to huge
IT Operations
Device42 for IT Operations is your single source of IT truth. Automatically discovers all of your infrastructure and applications across both the data center and cloud, giving you a complete picture of your IT estate. Perfect for large organizations dealing with complex IT infrastructure and federated IT control. Integrates with everything you’re already using across ITSM, SIEM, and Configuration Management tools.Use Cases:
- Holistic data center and cloud visibility
- Root-cause analysis
- Compliance and audit
- Enhanced provisioning and automation
- Workload optimization
Benefits
- Faster issue resolution
- Lower application down-time
- Reduce manual documentation time (and cost)
- Reduce compliance risk
Compliance & Audit
Compliance mandates are rampant across major industries that are impacting every aspect of an IT organization. Whether it’s HIPAA compliance for healthcare, PCI for commerce, SOX for financial services, or FedRamp in the federal government, there are more compliance requirements today than ever. And your job as an IT professional is getting more complex with these growing mandates.Device42 can help
All compliance requirements rely fundamentally first on good, clean and accurate information and data. Device42 has helped hundreds of companies gain better and more accurate visibility across their entire hybrid IT infrastructure. Having this real-time information across every asset from mainframe, to containers, and to cloud resources – and their relationships and interdependencies gives you the power to understand your own environment better and pass audits and achieve any compliance requirements with flying colors.
Data Center Management
Device42’s powerful data center infrastructure management (DCIM) capabilities have revolutionized the way IT departments manage their data centers.With powerful data center visualization tools, IT staff now have access to intelligent data center diagrams that accurately reflect their IT environment.
Detailed Device Information
Document physical, virtual, blade, clustered, and more! Record server processing power and connection properties along with asset tags, serial numbers, and support information. Robust integration with built-in IPAM.Automate data center management with a variety of auto-discovery tools for network, physical, or virtual infrastructures.
- Complete device details
- CPU, memory HDD, IP & MAC address
- Hardware components
- Connectivity, including network, switch, and PDU ports
- Check out/assign to users and categorize per customer/department
- Add device URLs and any custom values
CMDB
Device42’s CMDB provides a single source of truth within your organization. This gives you a clear view into your IT ecosystem to identify, manage, and verify all configuration items (CI) in your environment.Load CI’s Fast with Powerful Auto-Discovery Tools
Discover
- All discovery tools are agentless
- All discoveries can be scheduled so you’re always up-to-date
Support
- Native support for virtualization platforms
- Native support for public and private cloud platforms
- Native support for blade chassis
Deploy
- Granular APIs with sample scripts for custom discovery
- Fast, flexible and easy to deploy
- Result is a system that is always audit ready
Sustainability Insights & Power Reduction
Achieve Your Sustainability Goals and Reduce Power Costs and CO₂ Emissions
Automatically discover all IT assets that consume power, benchmarking power usage, identifying areas where inefficiencies exist, and displaying carbon emissions by business application, customer, vendor, and physical location. Device42 customers have been able to reduce their power costs by 30% or more while improving their carbon footprint.
1 Discovery: start with complete visibility of your hybrid infrastructure as a foundation from which to build your sustainability efforts.
3 Manage: Once established a baseline for power usage and CO₂ emissions, the next step is to identify underutilized resources and create a plan to optimize capacity, reduce power consumption and your carbon footprint.
2 Measure: The Sustainability Insights Dashboard measures and benchmarks the total carbon dioxide (CO₂) emissions from active and idle servers and CO₂ emissions by location, customer/business unit, vendor, and business applications as a baseline for your carbon footprint.
4 Sustainability Reporting Made Easy You can easily create, edit, and schedule alert and report emails for Device42’s Insights+ and Sustainability Insights dashboards. Reporting your CO₂ emissions to your management team is that easy.
AWS Migrations
Cloud migration is often slow and prone to risk by lack of visibility and documentation of existing data center infrastructure and applications. Gaining this visibility is especially difficult in complex and highly secure environments.Device42 in partnership with AWS accelerates cloud transformation by providing comprehensive infrastructure visibility, before, during and after migration. Device42 automatically and agentlessly discovers everything in your IT estate – from legacy (mainframes, AS/400), to virtual (VMWare, HyperV), to the latest in cloud (Kubernetes, Docker). It also provides visibility into enterprise storage including EMC, NetApp, IBM, Hitachi, HP, Oracle, and more.
Device42 allows you to easily create migration move groups. Once discovered, you are able to automatically identify and see application dependencies and communication pathways, which allows you to create custom business application move groups – that combines organizational knowledge with automatic discovery, making the migration easy and reducing the risk to the business.
Transformation & Migration
Digital transformation activities such as data center migration, consolidation, or moving to the cloud aren’t a point-in-time activity – they’re a continuous part of IT evolution. With Device42, you get the information you need to make decisions about what and how to transform your infrastructure with confidence.Use Cases:
- Holistic hybrid cloud and multi-cloud resources visibility
- Migration to cloud
- Modernization projects
- Right sizing and optimizing cloud resources
- Cloud Inventory Management
Benefits:
- Confidence in cloud migration achievement
- See the before, during and after a migration
- Lower the risk of business downtime
- Adhere to compliance and regulation during and after migration
- Trouble shoot issues fast across clouds
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Device42
The comprehensive IT discovery, asset management and dependency mapping platform.
Device42 provides insights to optimize infrastructure and applications across data centers and cloud with a single source of truth for your entire IT ecosystem. Users can have detailed insights into even the most complex IT enterprises across a broad range of physical, virtual, cloud, and storage resources.
Run IT with Confidence
It continuously discovers, maps, and provides inventory data that helps you optimize IT service delivery, achieve cloud migration and modernization, and pass compliance mandates and audits with ease.
See your data in action
The First-of-Its Kind IT Discovery & Reporting With Actionable Insights. Our premise: accurate visibility across the entire IT stack end-to-end is the foundation to be able to do everything else..
go faster, go frictionless, go mobile: Automate & collaborate
The only MOBILE FIRST solution that fully equips your field workforce to deliver service excellence
Simple. Fast. Convenient.
Our easy to navigate web app allows your customers to be highly connected throughout their service experience without having to download an application. Customers can text, voice call, video call, and track all communications directly from their mobile device.
Empower Your Team
Simplify your customer service agent’s day with the seamless UI of the goDeskless console. They can access the geolocation of field workers, match the better one for the each job, ensures they are fully equipped to get the job done right on the first visit, schedule and reschedule work, and interact with customers directly within your CRM
End-to-End Field Connectivity
Allow your field reps to have the power of information at their fingertips. Using the TrackHelp app, your team can accept jobs, start and end travel, take job notes, capture signatures and much more
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