Terms and Conditions

1. Acceptance

This website (comup.com, "the Site") is operated by Comup. By accessing and using the Site, you accept these Terms and Conditions in full. If you do not agree with any part of them, please do not use the Site.

2. Who we are

Comup is a technology consulting and services firm and an official Freshworks partner, with a presence in Vancouver (Canada), Mexico City (Mexico) and Madrid (Spain).

Comup is an independent partner of Freshworks Inc. This Site is not operated by Freshworks, and the Freshworks, Freshservice, Freshdesk and other referenced trademarks belong to their respective owners.

3. Purpose of the Site

The Site presents information about our consulting, implementation and adoption services for service management and customer experience platforms. Its content is informational and commercial in nature: it does not by itself constitute a binding offer or a services contract.

The scope, pricing, timelines and conditions of any service are established solely in formal proposals and contracts issued by Comup.

4. Permitted use

You may browse the Site, consult its content and contact us through the available forms. In doing so, you agree to:

Provide truthful, up-to-date information in the forms.
Not use the Site for unlawful purposes or in ways that harm third parties.
Not attempt to access restricted areas of the Site without authorization (including the Presales Room, which is reserved for authorized users), nor interfere with its operation or security.
Not extract content in an automated, bulk manner (scraping) without Comup's written authorization.

5. Intellectual property

All Site content — text, designs, graphics, logos, images and code — is the property of Comup or its licensors and is protected by applicable intellectual property laws. Reproduction, distribution or modification is not permitted without prior written authorization, other than personal, non-commercial consultation.

6. Accuracy of information

We strive to keep the Site's information correct and current, but we do not guarantee that it is free of errors or omissions or suitable for any particular purpose. Figures, market data and third-party references are provided for illustration and are attributed to their sources where applicable.

7. Links to third-party sites

The Site may contain links to third-party sites (for example, Freshworks or social networks). Comup does not control and is not responsible for the content, policies or practices of those sites.

8. Limitation of liability

To the maximum extent permitted by applicable law, Comup shall not be liable for indirect, incidental or consequential damages arising from the use or inability to use the Site. Nothing in these Terms limits any liability that cannot be limited under applicable law.

9. Personal data

The processing of personal data you share with us through the Site is governed by our Privacy Policy, which forms part of these Terms.

10. Changes

We may update these Terms at any time. The current version will always be the one published on this page, identified by version number and date. Continued use of the Site after an update implies acceptance of the changes.

11. Governing law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without prejudice to any non-waivable rights granted by the laws of your country of residence.

12. Contact

For any matter related to these Terms: monica@comup.com · Vancouver +1 778 218 3997 · Madrid +34 919 944 574.